At UNV Foods, we prioritize customer satisfaction, and we are committed to providing you with high-quality Non Veg Pickles. However, we understand that sometimes things may not go as expected. Below is our Return and Refund Policy to help you with any concerns regarding your order.
1. Returns:
We want you to enjoy your Non Veg Pickles to the fullest. If for any reason you are not satisfied with your purchase, we offer a return option under the following conditions:
- Eligibility: Returns are accepted within 7 days of receiving the order.
- Condition of Product: The product must be unopened, unused, and in its original, undamaged packaging.
- Proof of Purchase: A valid proof of purchase (order number, receipt) is required to process the return.
2. Refunds:
Once we receive and inspect the returned product, we will process your refund according to the following guidelines:
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Refunds will be processed within 5-7 business days from receiving the returned product.
3. Damaged or Defective Items:
If your Non Veg Pickles arrive damaged or defective, we will provide a replacement or full refund.
- Notification: Contact us within 48 hours of receiving your order with the issue.
- Proof: Please send us photos of the damaged or defective product and include your order number for faster assistance.
4. Non-Returnable Items:
Due to hygiene and safety reasons, opened or consumed products cannot be returned or refunded.
5. How to Return:
To initiate a return or refund, please follow these steps:
- Contact Us: Reach out to our Customer Support team at support@unvfoods.com.
- Provide Details: Share your order number and the reason for the return or refund request.
- Return Instructions: If approved, we will provide instructions for returning the product to us.
Need Assistance? If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We are here to ensure your experience with UNV Foods is pleasant and hassle-free.
Thank you for choosing UNV Foods and enjoying our delicious Non Veg Pickles!
